Productivity, microsoft style

a few days ago the Office Professional 2003 i have at work started acting up, and Word froze after a few seconds of work. other apps in the package poped a message that "office wasn't installed for this user. please reinstall". so i tried to repair, and then to install, and then to uninstall and reinstall, and all i got was that Word gave the same message instead of freezing. so we called a sysadmin from some company that sat on it, tried all sorts of things, talked to microsoft support for two hours (no kidding), and still couldn't find the problem. eventually he opened a new user on the machine and copied my stuff over from my old user. all this took about 3 or 4 hours of my work day. not a very productive day, i'd say.